Return & Refund Policy

Last Updated: August 12, 2026

At [Your Store Name], we want you to have a smooth and satisfactory shopping experience. If there is an issue with your order, our Return & Refund Policy explains when a return, replacement, or refund may be available.

1. Damaged, Defective or Incorrect Items

If you receive an item that is:

• Damaged during delivery
• Defective or faulty
• Different from the product you ordered
• Missing from your order

Please contact us within 3 days of receiving your order.

For faster assistance, please provide your order number and clear photos/videos showing the issue and the product packaging.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

2. Change of Mind

We generally do not accept returns simply because a customer has changed their mind or no longer wants the product.

This policy is especially applicable to cosmetics, skincare, haircare, creams, face washes, shampoos, oils, and other personal-care products because of hygiene and safety reasons.

3. Return Conditions

If a return is approved, the product must:

• Be unused and unopened
• Be in its original packaging
• Include all original accessories and packaging materials
• Not show signs of damage or use

Products that have been opened or used may not be eligible for return due to hygiene reasons.

4. Refunds

Once an approved return or refund request has been reviewed, we will notify you of the decision.

If your refund is approved, the refund will be processed through the applicable payment method. The time required for the refund to appear may vary depending on your payment provider or bank.

5. Return Shipping

If the item was received damaged, defective, or incorrect due to our error, we will determine the appropriate solution for the return or replacement.

For other approved returns, any applicable return shipping costs may be the customer's responsibility.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed, shipped, or handed over to the delivery carrier, cancellation may no longer be possible.

7. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact us within 3 days of delivery so that we can investigate and assist you.

If a parcel is returned to us because of an incorrect address, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

8. Non-Returnable Products

For hygiene and safety reasons, opened or used cosmetics, skincare, haircare, beauty and personal-care products are generally non-returnable.

9. How to Contact Us

To request a return, replacement, or refund, please contact our customer support and provide:

Order Number:
Customer Name:
Product Name:
Reason for Request:
Photos/Videos (if applicable):

We will review your request and respond as soon as possible.

Please Note: By placing an order through our store, you acknowledge and agree to the terms of this Return & Refund Policy.